| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Our guides are available by download only now. But if you insist on getting a hard copy in the mail, please email us at questions@realcollegetour.com with your request. We'll accommodate you! |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. However, because we ship through standard USPS, there is no tracking of the actual package available. If you have concerns about your order not arriving, please email us at questions@realcollegetour.com |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already.
If you're order was shipped and it's been over a week, then please contact our Customer Service department at questions@realcollegetour.com |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already.
If there is still a problem, please don't hesitate to email us at questions@realcollegetour.com |
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